Support

Help for CoachFlow trainer accounts, subscriptions and product issues.

Last updated: 9 July 2026

Contact

CoachFlow aims to respond to genuine support requests as soon as reasonably possible, but response times are not guaranteed.

Signing in: use the email and password for your CoachFlow trainer account.
Password reset: if password reset is unavailable in your current app build, contact support from the email on your account.
Managing or cancelling Premium: Apple manages App Store subscriptions. Use Apple account settings.
Restoring purchases: open the Plan screen in the mobile app and use Restore Purchases.
Account deletion: open Account in the mobile app. Deleting CoachFlow does not cancel an Apple subscription.
Client limits: the free plan supports up to 2 clients; CoachFlow Premium supports up to 250 clients.
Reporting a bug: include what happened, what you expected, your device model, iOS version and whether you were using the mobile app or web app.